When your Mac breaks in Kampala, you need honest diagnosis and fair pricing. At MicroStar Andy, we diagnose free, quote in writing, fix with genuine parts and warranty the work for 3 months. No fix, no fee on diagnosis.
When Repair Makes Sense vs Replacement
A good rule: if the repair cost is less than 50% of the machine’s current value, repair makes sense. If the machine is old enough that macOS support is ending, replacement may be the better investment. We give honest advice on both options during the free diagnosis.
| Service | What It Covers | Warranty |
|---|---|---|
| 21-point inspection | Full hardware diagnostic | Written report |
| Software repair | macOS reinstall, optimisation | 3 months |
| Hardware repair | Keyboard, trackpad, charging port | 3 months, genuine parts |
| Data recovery | Drive diagnostics, file extraction | Quote before work |
Our Repair Process
Step one: free 21-point inspection at Majestic Plaza L5-07, typically completed in 20-30 minutes. Step two: written quote with parts, labour and warranty terms. Step three: repair with your approval, using genuine parts where available. Step four: quality testing before you collect. Step five: 3-month written warranty on all work.
What the 21-Point Inspection Covers
Battery health and cycle count, screen uniformity and TrueTone, all ports tested with real devices, keyboard and trackpad function, speaker and microphone, webcam, charging system, storage health, thermal performance under load, macOS stability, and physical condition assessment. The full report is shown to you in writing.
Genuine Parts and Warranty
We source genuine Apple parts where available and high-quality compatible parts otherwise. Every part carries the same 3-month warranty. If a repair fails within the warranty period, we fix it free. That is the accountability behind every repair at MicroStar Andy.
Kampala Repair Reality
Kampala has no shortage of Mac technicians, but few offer what matters after the repair: genuine parts, a documented 21-point inspection, and a written 3-month warranty. General Mac Repairs in Kampala should always come with those three things, and only a written quote guarantees them.
Knowing your machine’s true state changes every repair decision. At Majestic Plaza L5-07 the full inspection report is shared with you in writing, so there is no mystery and no inflated quote. Kampala customers value that transparency because it lets them decide with real numbers: replace now, repair now, or use carefully for a few more months. The choice is always yours, and the facts never change.
How the Process Works
Start with a message or a visit. We listen to the problem, run the free 21-point inspection, and give you a written report and quote. There is no obligation to proceed. If you agree, the repair or purchase is finished properly, tested, and covered by our 3-month warranty. Every step is explained to you first, so the process is never a mystery.
When You Return Home
Back up your data first. Unlock your Apple ID and iCloud before you sell or trade anything. Keep the receipt and warranty note in a safe place. Update the system after setup. These five minutes protect your purchase and your data for years.
What a Fair Price Looks Like
Compare written quotes, not verbal ones. A fair price covers genuine parts, real labour, inspection and warranty. An unrealistically cheap quote hides one of those four things. Ask which parts are used and what the warranty covers before you pay.
Quick Checklist
- Run basic troubleshooting first
- Book free 21-point inspection
- Compare quote with replacement cost
- Ask about turnaround time
Frequently Asked Questions
How long does diagnosis take?
Free diagnosis at Majestic Plaza L5-07 typically takes 20-30 minutes on the spot.
Do you use genuine parts?
Yes – genuine Apple parts where available, high-quality compatible parts otherwise. All parts carry 3-month warranty.
Can I get a quote before committing?
Always. We diagnose free, provide a written quote, and only proceed with your approval.
Do you offer pickup service?
We can arrange pickup within Kampala for qualifying repairs. WhatsApp us for details.
Do you fix all Mac models?
Yes – we service every MacBook, iMac, Mac mini and Mac Pro model from 2010 onward.
Why Kampala Trusts MicroStar Andy for Mac Service
We have fixed Macs at Majestic Plaza L5-07, William Street, Kampala since 2004. Every repair follows a 21-point inspection, uses genuine parts, and carries a 3-month warranty. No fix, no fee diagnosis.
Hello MicroStar Andy, I need help with my Mac. The issue is:
Written by the MicroStar Andy team – Mac specialists serving Kampala since 2004.
Also read: MicroStar Andy, Shop, Shop
Before You Visit
Back up your data. Note the exact problem and when it started. Bring the charger and receipt if you have them. Share details on WhatsApp first so we can plan. These steps make the diagnosis faster and cheaper.
What You Pay For
You pay for genuine parts, real labour, the diagnostic report and the warranty. A suspiciously cheap quote misses one of these four. Ask what each quote includes before you agree to any repair.
How to Book a Check
Message us on WhatsApp with your model and the problem. We confirm a slot at Majestic Plaza L5-07 the same day when possible. Diagnosis takes 20-30 minutes and the report is written and free.
No appointment fee, no hidden charges.
Turnaround and Updates
Most repairs finish the same day or within 48 hours. We update you at every stage – diagnosis complete, repair started, ready for collection. You are never left guessing where your machine stands.
Before You Visit
Back up your data. Note the exact problem and when it started. Bring the charger and receipt if you have them. Share details on WhatsApp first so we can plan. These steps make the diagnosis faster and cheaper.
