Who We Are
MicroStar Andy (“we,” “our,” or “us”) operates the website https://microstarandy.com and provides Mac repair, diagnostics, upgrade, and support services at William Street, Majestic Plaza L5-7, Kampala, Uganda. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our repair services.
Effective Date: August 11, 2026
Information We Collect
- Contact details: name, phone number, email address, and WhatsApp number when you book a repair or contact us via our contact form or WhatsApp link
- Device information: details about your Mac (model, serial number, fault description) needed to diagnose and repair your device
- Data on your device: with your consent, we may access files during data recovery or backup services, and we handle this data with strict confidentiality
- Website usage data: browser type, pages visited, and general analytics collected automatically via cookies
- Newsletter information: your email address if you subscribe to receive news, guides, and product updates
How We Use Your Information
- To schedule, diagnose, and carry out repairs on your MacBook, iMac, Mac mini, Mac Studio, or Mac Pro
- To communicate with you about repair status, quotes, and warranty terms
- To recover, back up, or transfer files as requested during a service
- To send occasional newsletters, guides, or product updates if you have subscribed
- To improve our website and services based on general usage trends
Data Protection and Storage
We take reasonable technical and organizational measures to protect your personal information and any files on devices left with us for repair. Customer files accessed during data recovery are handled with care and are not copied, shared, or retained beyond the scope of the requested service. We do not sell or rent your personal information to third parties.
Sharing of Information
We do not share your personal information with third parties except where necessary to complete a repair (e.g., ordering a replacement part), where required by Ugandan law, or with your explicit consent.
Cookies
Our website may use cookies to improve browsing experience and understand site traffic. You can disable cookies through your browser settings, though this may affect some website functionality.
Your Rights
You may request access to, correction of, or deletion of your personal information held by us at any time by contacting us through WhatsApp or our contact page. You may also unsubscribe from our newsletter at any time using the link provided in emails.
Contact Us
For questions about this Privacy Policy or how your data is handled, contact MicroStar Andy at William Street, Majestic Plaza L5-7, Kampala, Uganda, or via WhatsApp at +256757839913.