Every Mac repair at MicroStar Andy starts the same way: a free 21-point inspection that tells you exactly what is wrong, followed by a written quote before any work begins. No guesswork, no surprise costs, no pressure. That is how we have served Kampala since 2004.
Our Repair Process
Step one: free 21-point inspection at Majestic Plaza L5-07, typically completed in 20-30 minutes. Step two: written quote with parts, labour and warranty terms. Step three: repair with your approval, using genuine parts where available. Step four: quality testing before you collect. Step five: 3-month written warranty on all work.
| Service | What It Covers | Warranty |
|---|---|---|
| 21-point inspection | Full hardware diagnostic | Written report |
| Software repair | macOS reinstall, optimisation | 3 months |
| Hardware repair | Keyboard, trackpad, charging port | 3 months, genuine parts |
| Data recovery | Drive diagnostics, file extraction | Quote before work |
What the 21-Point Inspection Covers
Battery health and cycle count, screen uniformity and TrueTone, all ports tested with real devices, keyboard and trackpad function, speaker and microphone, webcam, charging system, storage health, thermal performance under load, macOS stability, and physical condition assessment. The full report is shown to you in writing.
Genuine Parts and Warranty
We source genuine Apple parts where available and high-quality compatible parts otherwise. Every part carries the same 3-month warranty. If a repair fails within the warranty period, we fix it free. That is the accountability behind every repair at MicroStar Andy.
When Repair Makes Sense vs Replacement
A good rule: if the repair cost is less than 50% of the machine’s current value, repair makes sense. If the machine is old enough that macOS support is ending, replacement may be the better investment. We give honest advice on both options during the free diagnosis.
Kampala Repair Reality
Repair prices in Kampala move with parts availability, exchange rates and demand. The General Mac Repairs that costs this much today can change next month. The right approach is simple: get free diagnosis, compare the written quote against replacement value, and decide with real numbers.
Repair timing matters in Kampala. A battery that is ignored drops from 85% to 70% faster than owners expect because of heat and constant mains use. Catching small issues during the free 21-point inspection turns them into simple quotes instead of emergencies. Clients from Kampala who book early consistently pay less and lose less working time than those who wait for total failure.
How the Process Works
Tell us what you need on WhatsApp and we guide the rest. The first step is a free 21-point inspection that produces a written report. From that report you get a clear quote with no hidden charges. Approve the work and we complete it, test it, and hand it back with a 3-month warranty. The whole journey is visible and documented – that is how we have operated since 2004.
Simple Ways to Save
You can lower the real cost of a Mac in Kampala. Trade in the device you own now. Ask about student offers with a valid ID. Buy when new stock arrives. Keep the machine clean and updated so it serves you longer. Small choices add up to real savings over time.
Keep the Machine Healthy
Simple care avoids costly repairs. Use a surge protector or UPS. Keep vents clear of dust. Update mac OS on time. Back up to Time Machine weekly. These habits extend the life of any Mac and protect your data in Kampala’s power conditions.
Quick Checklist
- Describe the issue clearly when booking
- Back up your data before visiting
- Ask for the written quote before authorising work
- Keep your warranty document
Frequently Asked Questions
How long does diagnosis take?
Free diagnosis at Majestic Plaza L5-07 typically takes 20-30 minutes on the spot.
Do you use genuine parts?
Yes – genuine Apple parts where available, high-quality compatible parts otherwise. All parts carry 3-month warranty.
Can I get a quote before committing?
Always. We diagnose free, provide a written quote, and only proceed with your approval.
Do you offer pickup service?
We can arrange pickup within Kampala for qualifying repairs. WhatsApp us for details.
Do you fix all Mac models?
Yes – we service every MacBook, iMac, Mac mini and Mac Pro model from 2010 onward.
Why Kampala Trusts MicroStar Andy for Mac Service
We have fixed Macs at Majestic Plaza L5-07, William Street, Kampala since 2004. Every repair follows a 21-point inspection, uses genuine parts, and carries a 3-month warranty. No fix, no fee diagnosis.
Hello MicroStar Andy, I need help with my Mac. The issue is:
Written by the MicroStar Andy team – Mac specialists serving Kampala since 2004.
Also read: MicroStar Andy, Shop, Shop
Before You Visit
Back up your data. Note the exact problem and when it started. Bring the charger and receipt if you have them. Share details on WhatsApp first so we can plan. These steps make the diagnosis faster and cheaper.
What You Pay For
You pay for genuine parts, real labour, the diagnostic report and the warranty. A suspiciously cheap quote misses one of these four. Ask what each quote includes before you agree to any repair.
How to Book a Check
Message us on WhatsApp with your model and the problem. We confirm a slot at Majestic Plaza L5-07 the same day when possible. Diagnosis takes 20-30 minutes and the report is written and free.
No appointment fee, no hidden charges.
