When your Mac breaks in Kampala, you need honest diagnosis and fair pricing. At MicroStar Andy, we diagnose free, quote in writing, fix with genuine parts and warranty the work for 3 months. No fix, no fee on diagnosis.
Our Repair Process
Step one: free 21-point inspection at Majestic Plaza L5-07, typically completed in 20-30 minutes. Step two: written quote with parts, labour and warranty terms. Step three: repair with your approval, using genuine parts where available. Step four: quality testing before you collect. Step five: 3-month written warranty on all work.
| Service | What It Covers | Warranty |
|---|---|---|
| 21-point inspection | Full hardware diagnostic | Written report |
| Software repair | macOS reinstall, optimisation | 3 months |
| Hardware repair | Keyboard, trackpad, charging port | 3 months, genuine parts |
| Data recovery | Drive diagnostics, file extraction | Quote before work |
What the 21-Point Inspection Covers
Battery health and cycle count, screen uniformity and TrueTone, all ports tested with real devices, keyboard and trackpad function, speaker and microphone, webcam, charging system, storage health, thermal performance under load, macOS stability, and physical condition assessment. The full report is shown to you in writing.
Genuine Parts and Warranty
We source genuine Apple parts where available and high-quality compatible parts otherwise. Every part carries the same 3-month warranty. If a repair fails within the warranty period, we fix it free. That is the accountability behind every repair at MicroStar Andy.
When Repair Makes Sense vs Replacement
A good rule: if the repair cost is less than 50% of the machine’s current value, repair makes sense. If the machine is old enough that macOS support is ending, replacement may be the better investment. We give honest advice on both options during the free diagnosis.
Kampala Repair Reality
The biggest mistakes in the Kampala Mac market are made at diagnosis time: guessing from symptoms, sending money to unseen sellers, and skipping the inspection to save an hour. General Mac Repairs in Kampala starts with a proper check before any work begins.
Repair timing matters in Kampala. A battery that is ignored drops from 85% to 70% faster than owners expect because of heat and constant mains use. Catching small issues during the free 21-point inspection turns them into simple quotes instead of emergencies. Clients from Kampala who book early consistently pay less and lose less working time than those who wait for total failure.
How the Process Works
The process is simple and transparent. Contact us on WhatsApp or visit Majestic Plaza L5-07, William Street, for a free assessment. We check the machine with a 21-point inspection and explain everything in plain language. You receive a written quote before any work begins, and nothing is done without your approval. Once you agree, the work is completed and fully tested, and it carries our 3-month written warranty. Setup help is included at no extra cost.
What Every Buyer Should Know
Two things matter most in Kampala: a documented inspection and a written warranty. A written warranty means the seller stands behind the machine. An inspection report means you know the true condition before you pay. Any seller who refuses both is a risk. We have offered both, in writing, since 2004.
What a Fair Price Looks Like
Compare written quotes, not verbal ones. A fair price covers genuine parts, real labour, inspection and warranty. An unrealistically cheap quote hides one of those four things. Ask which parts are used and what the warranty covers before you pay.
Quick Checklist
- Run basic troubleshooting first
- Book free 21-point inspection
- Compare quote with replacement cost
- Ask about turnaround time
Frequently Asked Questions
Do you use genuine parts?
Yes – genuine Apple parts where available, high-quality compatible parts otherwise. All parts carry 3-month warranty.
Can I get a quote before committing?
Always. We diagnose free, provide a written quote, and only proceed with your approval.
Do you offer pickup service?
We can arrange pickup within Kampala for qualifying repairs. WhatsApp us for details.
Do you fix all Mac models?
Yes – we service every MacBook, iMac, Mac mini and Mac Pro model from 2010 onward.
How long does diagnosis take?
Free diagnosis at Majestic Plaza L5-07 typically takes 20-30 minutes on the spot.
Why Kampala Trusts MicroStar Andy for Mac Service
We have fixed Macs at Majestic Plaza L5-07, William Street, Kampala since 2004. Every repair follows a 21-point inspection, uses genuine parts, and carries a 3-month warranty. No fix, no fee diagnosis.
Hello MicroStar Andy, I need help with my Mac. The issue is:
Written by the MicroStar Andy team – Mac specialists serving Kampala since 2004.
Also read: MicroStar Andy, Shop, Shop
Before You Visit
Back up your data. Note the exact problem and when it started. Bring the charger and receipt if you have them. Share details on WhatsApp first so we can plan. These steps make the diagnosis faster and cheaper.
What You Pay For
You pay for genuine parts, real labour, the diagnostic report and the warranty. A suspiciously cheap quote misses one of these four. Ask what each quote includes before you agree to any repair.
How to Book a Check
Message us on WhatsApp with your model and the problem. We confirm a slot at Majestic Plaza L5-07 the same day when possible. Diagnosis takes 20-30 minutes and the report is written and free.
No appointment fee, no hidden charges.
Turnaround and Updates
Most repairs finish the same day or within 48 hours. We update you at every stage – diagnosis complete, repair started, ready for collection. You are never left guessing where your machine stands.
Before You Visit
Back up your data. Note the exact problem and when it started. Bring the charger and receipt if you have them. Share details on WhatsApp first so we can plan. These steps make the diagnosis faster and cheaper.
